What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

I have been wearing hearing aids for more than 20 years, and I thought that I was satisfied with my hearing. My last pair stopped functioning properly and I went to SoundPoint Hearing Center in Havasu. After testing me, Alex set me up with new aids that allow me to...

Frank Stanway, on Google

My 88 year old mother-in-law didn't want to get hearing aids because she thought they would be very uncomfortable. I took her to SoundPoint Hearing Center and she was tested and fitted for hearing aids and she loves them. The staff is excellent and very helpful. The hearing aids are...

Marcia Seitz, on Google

I got my first hearing aids 13 months ago from Sound Point Hearing - LHC and was extremely pleased with the thoroughness of the initial exam. The instruments provided work wonders for my hearing ability. 72 hours ago I noticed they were not working well. I called after lunch today...

S. Lee Borgen, on Google

Having recently moved from WA to AZ, I was delighted with the results of my first appointment. My hearing aids had not been working for several months and I was eager to rejoin the world of the hearing. The folks at SoundPoint took great care of me and provided all...

Richard Osher, on Google

They treated my wife with care and concern. The audiologist went the extra mile to make sure my wife's needs with her hearing aids were met and adjusted to her liking. Very professional.

Ryan Cox, on Google

Schedule Your Free Consultation

Schedule Now